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Process

Our website design and development process

Four steps, from the first conversation to a website and marketing that keep improving. A fixed scope, an honest timeline and the same people the whole way through.

  1. Step 01 · 1–2 weeks

    Discover: understand the goal

    Every project starts with listening. We learn your business, customers, competitors and goals, look at your current website and marketing, and agree on what success looks like.

    What happens

    • Discovery call
    • Website and marketing audit
    • Competitor research
    • Goals and success measures

    You get

    • A clear project scope
    • A fixed-price proposal
    • A realistic timeline
  2. Step 02 · 2–4 weeks

    Design: plan the experience

    We work out how your site should work before deciding how it looks. Sitemap and wireframes come first, then visual design, reviewed with you before any code is written.

    What happens

    • Sitemap and content plan
    • Wireframes
    • Visual design
    • Feedback rounds

    You get

    • Approved page designs
    • A clear content plan
    • No surprises at launch
  3. Step 03 · 3–6 weeks

    Build: develop, test and launch

    The approved design becomes a fast, secure, accessible website. We test it across devices and browsers, check speed and SEO, and handle every launch detail.

    What happens

    • Development
    • Content setup
    • Cross-device testing
    • SEO and speed checks
    • Launch and redirects

    You get

    • A fast, live website
    • A walkthrough of how to use it
    • Everything documented
  4. Step 04 · Ongoing

    Grow: improve every month

    Launch is where results start. With a care plan or marketing plan, we keep the site fast and secure, run the marketing that brings in customers, and report on it every month.

    What happens

    • SEO and paid campaigns
    • Content and email
    • Updates and monitoring
    • Testing and improvements

    You get

    • A short report every month
    • A clear plan for next month
    • A site that keeps getting better

Timelines depend on scope and how quickly content and feedback come together. You'll get one for your project before we start.

Working together

What working with us is like

  • Contact

    One person to talk to

    You always know who to ask, and they understand your whole project.

  • Updates

    Regular check-ins

    Short progress updates, often as recorded video walkthroughs, so you're never left wondering.

  • Scope

    Fixed scopes

    Clear quotes and deliverables up front. Any change is agreed before it happens.

  • Replies

    Answers within a day

    We reply within one business day, every time.

Your part

What we'll need from you

Good projects are a partnership. This is what helps us move quickly and get it right.

  • One point of contact on your side
  • Access to your current website, domain and analytics
  • Your logo, brand files and any existing content
  • Feedback at each review stage
  • Honest input about your customers and goals

Free website health check

Find out what's costing you customers.

Send us your website address. We test its speed, search visibility, AI search readiness and accessibility, look at how it turns visitors into inquiries, and check your Google presence. Within 7 days you get a PDF that lists what to fix first.

  • Speed and Core Web Vitals
  • Technical and on-page SEO
  • AI search readiness
  • Accessibility
  • Conversions and lead capture
  • Your Google presence

Free. No sales call. The report is yours to keep.

FAQ

Questions about the process

Question not here? Ask us directly. You'll get a reply within one business day.

Ask us a question

How long does a typical website project take?

Most marketing websites take six to ten weeks from discovery to launch, including design and development. Larger sites and web apps take longer. You'll get a timeline for your project before we start.

How involved do I need to be?

Mostly at the start and at review points: a discovery call, feedback on designs and a final check before launch. We handle everything in between and keep you posted.

What if I need changes after the design is approved?

Small tweaks are expected and easy. Bigger changes that affect the scope are discussed and agreed before any extra work starts, so you won't get a surprise invoice.

Do you help with content and copywriting?

Yes. We can plan your content, write search-friendly copy or tidy up what you already have, whatever suits the project and budget.

What happens after my website launches?

You'll get a walkthrough and documentation. From there you can add a care plan for maintenance, a marketing plan for SEO and ads, both or neither.

Ready for step one?

Tell us about your project. We'll reply within one business day and set up a discovery call.

Or call (619) 786-4130