Privacy Policy

This Privacy Policy explains how lucidtide llc ("lucidtide," "we," "us" or "our") collects, uses and protects information when you visit lucidtidedigital.com (the "Site") or contact us. We keep this simple: we collect only what we need to respond to you and run our business, and we don't sell your personal information.

1. Information we collect

Information you give us. When you fill out our contact form, email us or book a call, we collect the information you choose to provide, which may include:

• Your name and email address
• Your company name and website address
• The services you're interested in and your timeline
• The contents of your message and any files or details you send us

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, such as:

• Your IP address and approximate location (city or region)
• Your browser type, device type and operating system
• Pages you visit, how long you stay, and the page that referred you to the Site
• Information collected through cookies and similar technologies (see Section 4)

We do not knowingly collect sensitive personal information, such as financial account numbers, government ID numbers or health information, through the Site. Please don't send us that kind of information through our contact form.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send you proposals, project updates and other communications related to your inquiry or project
• Operate, maintain, secure and improve the Site
• Understand how visitors use the Site so we can make it more useful
• Protect against spam, fraud and misuse
• Comply with legal obligations and enforce our terms

If you contact us about our services, we may follow up with you about that inquiry. We will only send you marketing emails, such as newsletters, if you've agreed to receive them or as otherwise permitted by law, and every marketing email will include a way to unsubscribe.

Free website health check. If you request a health check, we collect your name, email and website address. We run automated tests on the website you give us (speed, search visibility, accessibility and how it turns visitors into inquiries) and keep the results. We may send limited details from your website to an AI service to help write plain-English explanations. We review each report before it is sent, then email it to you. We use your details only to prepare and send your report and to reply to you. We keep this information for as long as needed for that purpose and delete it when you ask. To stop hearing from us or to ask for deletion, reply STOP to any email or write to [email protected].

3. How we share your information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

We share information only in these limited situations:

• Service providers. We use trusted companies to help us run the Site and our business, such as website hosting and content management, security and performance services, website analytics, email and productivity tools, and scheduling tools. These providers may process your information only to provide services to us.
• Legal reasons. We may disclose information if required by law, subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others.
• Business changes. If lucidtide is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
• With your permission. We may share information for any other purpose with your consent.

4. Cookies and analytics

The Site uses cookies and similar technologies to keep the Site secure, remember basic preferences and understand how visitors use it. These include:

• Essential cookies needed for security and basic Site functions, including those set by our hosting and security providers.
• Analytics cookies, such as Google Analytics, which help us understand traffic and improve the Site. Google Analytics collects information such as pages visited and general location, and Google's use of that information is governed by its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available from Google.

The Site also loads fonts and code libraries from third-party services (such as Google Fonts and a content delivery network), which may receive your IP address when your browser requests those files.

Most browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Site may not work as intended.

We do not currently use advertising or remarketing cookies on the Site. If that changes, we'll update this policy.

5. Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" (DNT) setting. There is no common industry standard for responding to DNT signals, so the Site does not currently respond to them. We do not track visitors across third-party websites over time to serve targeted advertising. Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control.

6. How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, such as responding to your inquiry, providing services, keeping business and tax records, resolving disputes and meeting legal obligations. When we no longer need it, we delete it or de-identify it.

7. How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, though, so we can't guarantee absolute security.

8. Your choices and rights

You can:

• Review, correct or update the personal information you've given us
• Ask us to delete your personal information, subject to any records we're required to keep
• Unsubscribe from marketing emails at any time using the link in the email, or by contacting us
• Control cookies through your browser settings

To make a request, email us at [email protected]. We may need to verify your identity before responding, and we'll respond within the time required by applicable law.

California residents. If you live in California, you may have additional rights under California law, including the right to know what personal information we've collected about you, to request deletion or correction, and to opt out of the sale or sharing of personal information. As noted above, we do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising any privacy rights. California residents may also request information about any disclosure of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

Residents of other states. Depending on where you live, you may have similar rights under your state's privacy laws. Contact us and we'll honor requests as required by applicable law.

9. Children's privacy

The Site is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.

10. Links to other websites

The Site may link to other websites and services that we don't control. This Privacy Policy doesn't apply to them, so please review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page and change the effective date at the top. If we make significant changes, we may also provide additional notice, such as a notice on the Site.

12. Contact us

Questions or requests about this Privacy Policy or your information:

lucidtide llc
Phone: (619) 786-4130
Email: [email protected]
Website: https://www.lucidtidedigital.com/